Frequently Asked Questions
Many more questions are answered at the online support system...
Browse the Knowledge Base in the Online Support System for more: http://support.formreturn.com
The following are a list of questions that we are often asked. If you feel that your question is not answered, log into the online support system and see if it is there. If it isn't, raise a ticket and we'll answer it for you.
Q. Where does FormReturn store its files and database?
A. The location of the FormReturn database files and preferences varies between operating systems. For full detail on finding where this is so you can backup the database, or transfer it to another computer, visit the backup information page.
BACKUP SHOULD BE SOMETHING YOU ALWAYS DO, SO PLEASE READ THE PAGE ABOVE.
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Q. What kind of paper/printer do I need to use FormReturn?
A. You can use any type of paper, as long as it is white. If you use colored paper, make sure that when you scan the image it does not dither (that is, no speckled black dots when you zoom into a scanned image). You can use any type of printer, but a laser printer is generally better than an inkjet printer.
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Q. What do I need to use FormReturn and how much does it all cost?
A. To use FormReturn, you need a laser or bubble jet printer (starting at around $100 US dollars), preferably a document scanner or flatbed scanner with an automatic document feeder (starting at around $500 US dollars), a computer that is less than 5 years old (the faster the better), a single user license of FormReturn.
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Q. Should students/respondents use pencil or pen to complete the forms?
A. You can use anything that makes a dark colored mark to complete a form. For pencil, you will need to adjust the luminance settings to about 200 in the recognition settings area so it is picked up better. Always do a trial run in the recognition preview area by printing a test page out, scribble in your answer, then scan it, load the image into the test preview tab and test the recognition settings by adjusting their values and clicking the apply button. For a video tutorial on this, watch the recognition settings video on the tutorial videos page.
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Q. Can FormReturn capture handwritten responses such as telephone numbers?
A. Not yet, this is a new product coming shortly.
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